Returns & Refund Policy

Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Policy

Return Period:
Returns can be requested within 30 days from the date of delivery.

Return Cost:
Returns are free of charge. A prepaid return shipping label will be provided after approval.

Return Conditions:
A product may be eligible for return if:

• The return request is made within 30 days of delivery
• The item is unused, unopened, and in its original packaging
• The product is in resalable condition

How to Request a Return

To request a return, please email contact@medmartplus.co.uk with:

• Your order number
• Product name
• Reason for return

Once your request is reviewed and approved, a prepaid return label will be sent to you by email.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used personal care products
• Items damaged due to misuse
• Products without original packaging

Eligibility is assessed during the return approval process.

Refund Policy

Refund Method:
Approved refunds are issued to the original payment method used at checkout.

Refund Processing Time:
Refunds are initiated within 5–7 business days after the returned item is received and inspected. Processing times may vary depending on the payment provider.

Support

For questions related to returns or refunds, please contact us at:
contact@medmartplus.co.uk