Frequently Asked Questions (FAQ)

What products do you sell?

MedMart Plus sells personal care and cosmetic consumer products for general use, including skin care, hair care and personal care essentials.

Do you operate a physical store?

No. MedMart Plus operates as an online-only retail store. All orders are placed through our website and delivered to customers.

Where do you deliver?

We currently deliver orders within the United Kingdom.

How long does delivery take?

Orders are usually delivered within 7–8 business days after dispatch. Delivery times may vary slightly due to courier processing or public holidays.

Do you charge for shipping?

No. We offer free standard shipping on all orders. There are no hidden charges.

Can I cancel my order?

Orders can be cancelled within 24 hours of placing the order, provided the order has not yet been processed or dispatched. Please contact us by email with your order details.

What is your return policy?

You can request a return within 30 days of delivery, subject to our Returns & Refund Policy. Returned items must be unused, unopened, and in their original packaging.

How long does it take to receive a refund?

Refunds are initiated within 5–7 business days after the returned item is received and inspected. Processing time may vary depending on your payment provider.

How can I contact customer support?

You can contact us by email at contact@medmartplus.co.uk or by phone at +44 7448 960860. We aim to respond within 24–48 business hours.

Are the product details accurate?

We make reasonable efforts to ensure that all product descriptions and prices are accurate. Minor variations in packaging or appearance may occur.